Shipping policy
SHIPPING POLICY
1. DELIVERY WITHIN SOUTH AFRICA
WEARHOUSE Authentic currently delivers orders to addresses within South Africa.
Delivery is made through third-party courier services to the delivery address provided at checkout.
We aim to process and dispatch orders as quickly as possible after payment has been successfully received.
2. PROCESSING TIME
Orders are generally processed within 2–3 business days after payment has been confirmed.
Orders placed over weekends or public holidays will be processed on the next business day.
During product launches, promotions, peak periods and high-volume sales, processing times may be longer.
Where a significant delay is expected, we will communicate this to affected customers.
3. DELIVERY TIMES
Once your order has been dispatched, estimated delivery times are:
- Gauteng: 1–3 business days
- Other major centres: 2–4 business days
- Regional and outlying areas: 3–7 business days
These are estimated delivery times and are not guaranteed.
Delivery may take longer during peak periods, public holidays, adverse weather, courier disruptions or circumstances beyond our reasonable control.
4. SHIPPING COSTS
The applicable shipping fee will be displayed at checkout before payment is completed.
Where a product or promotion includes free delivery, the applicable terms will be displayed on the relevant product page or promotional material.
5. DELIVERY ADDRESS
Customers are responsible for providing a complete and accurate delivery address and contact details.
WEARHOUSE Authentic is not responsible for delays, additional delivery charges or failed deliveries resulting from incorrect, incomplete or outdated information supplied by the customer.
If you realise that you have entered the wrong address, please contact us immediately at:
orders@wearhouse.co.za
We will try to assist before the order is dispatched, but we cannot guarantee that an address can be changed after dispatch.
6. TRACKING
Where tracking is available, customers will receive tracking information once their order has been handed to the courier.
Customers can use the tracking information provided to monitor the progress of their delivery.
7. FAILED DELIVERY
If a courier is unable to deliver an order because nobody is available, the address is incorrect, access is unavailable or the customer cannot be contacted, the courier may attempt redelivery or return the parcel to us.
Additional delivery charges may apply where a new delivery is required due to circumstances caused by the customer.
8. DAMAGED PACKAGES
If your package appears damaged when delivered, please take photographs of the packaging and the product before using or disposing of the packaging.
Contact us at orders@wearhouse.co.za as soon as possible with your order number and photographs so that we can investigate the matter with the courier.
9. LOST OR DELAYED ORDERS
If your order appears to be significantly delayed or has not arrived within the expected delivery period, please contact us at:
orders@wearhouse.co.za
We will assist in tracing the shipment with the courier.
Courier delivery estimates are outside the direct control of WEARHOUSE Authentic and may occasionally be affected by circumstances beyond our control.
10. INTERNATIONAL SHIPPING
International shipping is currently not available unless specifically stated on the relevant product or order page.
11. PRE-ORDERS
Products purchased as PRE-ORDERS may have different processing and dispatch timeframes.
The expected timeframe will be communicated on the product page or in the customer’s order confirmation.
Where an order contains both an in-stock product and a pre-order product, the order may be dispatched once the pre-order item is ready unless otherwise communicated.
12. CONTACT
For shipping and delivery enquiries, please contact:
WEARHOUSE AUTHENTIC
Email: orders@wearhouse.co.za
Quality is second nature.