Refund policy

RETURN & REFUND POLICY

At WEARHOUSE Authentic, we want you to be completely satisfied with your purchase. If your order isn’t right for you, we’re here to help.

1. RETURNS

You may request a return within 14 days of receiving your order.

To qualify for a return, the item must:

  • Be unworn and unused.
  • Be in its original condition.
  • Have all original tags and labels attached.
  • Not have any stains, marks, odours, damage or signs of wear.
  • Be returned in its original packaging where applicable.
  • Include proof of purchase or your WEARHOUSE order number.

Items that do not meet these requirements may be rejected.

2. EXCHANGES

We offer exchanges for eligible items, subject to availability.

If you ordered the wrong size, you may request an exchange within 14 days of receiving your order.

The customer is responsible for the return shipping cost for a change-of-mind or size exchange. WEARHOUSE will cover the cost of sending the replacement item where applicable.

If the requested replacement size or item is unavailable, we will offer an alternative or process an eligible refund.

3. DEFECTIVE OR INCORRECT ITEMS

If you receive an item that is defective, damaged, or different from what you ordered, please contact us as soon as possible.

Please email orders@wearhouse.co.za with:

  • Your order number.
  • A description of the issue.
  • Clear photographs of the item and the problem.

If the issue is confirmed to be a manufacturing defect or an error on our part, WEARHOUSE will arrange the appropriate remedy and cover reasonable return shipping costs.

Nothing in this policy limits your rights under applicable South African consumer-protection law.

4. REFUNDS

Once your returned item has been received and inspected, we will notify you whether your return has been approved.

Approved refunds will be processed to the original payment method, subject to the applicable payment provider’s processing times.

Please allow up to 7 business days after approval for the refund to reflect, depending on your bank or payment provider.

5. SALE & PROMOTIONAL ITEMS

Items purchased during a sale or promotional campaign may be subject to specific return conditions communicated at the time of purchase.

However, statutory consumer rights relating to defective or non-conforming goods remain applicable.

6. ITEMS THAT CANNOT BE RETURNED

For hygiene and product-integrity reasons, items that have been worn, washed, altered, damaged or otherwise used may not qualify for a change-of-mind return.

Custom or personalised products are also not eligible for change-of-mind returns unless otherwise required by law.

7. HOW TO START A RETURN

To request a return, email:

orders@wearhouse.co.za

Please include:

Subject: Return Request — [Order Number]

Your email should include your order number, the item you wish to return, and the reason for the return.

We will review your request and provide the return instructions if the return is approved.

Please do not send an item back before receiving return instructions from WEARHOUSE.

8. IMPORTANT

WEARHOUSE Authentic reserves the right to inspect returned items before approving a return, exchange or refund.

This policy is intended to provide clear guidance on our returns process and does not exclude or limit any rights you may have under applicable South African law.

WEARHOUSE AUTHENTIC
Quality is second nature.